• Summary of pre-Conference delegate survey
• The importance of engagement and communication for the successful implementation of NPfIT for increased efficiency in the NHS

Morning Chairman: Andrew Haw, Chair, Assist and Director of Information & Communications Technology, University Hospital Birmingham NHS Trust

9.20am
KEYNOTE SPEECH
Recent developments from NPfIT at national level: Your essential update

• Be the first to receive the latest updates from NPfIT and discuss engagement and communication strategies with the NPfIT’s team
• How will these plans translate into smoothly co-ordinated activity at local level?
• Update on any changes or additions to the Programme and timetable – and how to ensure you receive relevant NPfIT news when you need it

10.00am
INTERACTIVE FORUM
Local level re-cap: Understanding the implementation framework

• What’s expected from the trusts in order to meet the requirements of the NPfIT?


• Providing a clear delineation of where trust responsibility starts


• What delivery standards are expected?


• What’s the difference between obligatory or optional buy-ins?


• Understanding how to manage systems and relationships both inside and outside the Programme


• Why maintaining internal communication within your own area is crucial

• What’s worked so far? Take home key tips from North Bristol & West’s implementation experience
• People: How to make sure the right people with the right skills have the right motivation and the right information
• Money: A check-list to identify funding requirements, and evaluation of the paths to ensure they’re met

• LSP Perspective: Andrew Rollerson, Head of Change Management, Fujitsu Alliance and John Ironmonger, Senior Project Manager, System C Healthcare
• SHA Perspective: Andy Burn, Chief Information Officer, South Yorkshire Strategic Health Authority
• Clinician Perspective: Peter Curry, Consultant Anesthetist, Queen Margaret's Hospital, Dunfermline

1.20pm Lunch

• The Importance of Communicating at the right levels to all stakeholders
• Vital steps to implement a multi-level operations system:
  • engage stakeholder groups
  • prepare them for a change in culture and collaborative working
• What do clinicians and clerical staff want to hear? Breaking down the problem
• How to communicate and collaborate with your LSP during implementation

Alison Kilduff, Consultant, and Derek Felton, Director of IM&T, Secta
Lesley McLay, Director, CSC Alliance
Andy Hadley, Informatics Programme Manager, East and West Dorset and Somerset NHS Trust

• How the new organization will assist you in reaching your objectives and sharing best practice
• Where does the new Centre fit in with your implementation plans?
• The role of Health Informatics standards in your day-to-day work

Bob Allen, Chief Executive, Information Centre for Health & Social Care

4.25pm
Change Management Workshops/Roundtables

A) A Toolkit for Culture Change
Getting clear what user groups need to help them change and what’s possible to change
Workshop Leader: Peter Curry, Consultant Anesthetist, Queen Margaret's Hospital, Dunfermline

B) Engagement Workshop
Strategies to achieve consistent communication with different stakeholder groups who require different communication policies and different media
Workshop Leader: Jan Elliott, Director of Patient Access, Oxford Radcliffe Hospital

C) Multi-Layer Project Implementation
Ensuring communication happens across multiple interfaces between different stakeholders and suppliers, and that change programmes are geared to different layers
Workshop Leaders: David Hextell, System Development Manager, Birmingham Heartlands NHS Trust

• So you are getting a care records system – but how do you drive out the real benefits and ensure an improvement in service quality?
• Proven ways to measure and monitor performance throughout the process
• Understanding the procedure – from all stakeholders’ perspectives

10.00am
Successfully managing the transition

• How to integrate existing and legacy systems during the changeover
• Developing and maintaining parallel and complementary systems – what will and won’t be possible?
• The introduction of e-booking and payment-by-results will occur just when implementation is gathering pace. How to maintain quality and prepare for - and minimize - disruption to work flows and cash-flows
• How do you ensure you maintain progress on other change programmes throughout (e.g. Agenda for Change)?
• The vital role of capacity planning

11.15am
How will Information Governance, Patient Confidentiality and Data Security be handled within the NCRS? Guidelines for Trusts

• What architectures will be used to guarantee compliance?
• What will the responsibilities of Trusts be?
• What are the opt-out options and how will they work?

Robert Ward, Digital Information Policy Branch Manager, Department of Health

Ray Jordan, Solutions Director, D2i Consulting

12.10pm
INTERACTIVE FORUM
RISK: Identifying factors likely to affect system implementation

• What are the key risk areas in the implementation of the NPfIT?
• How to evaluate the risk to your clinical performance
• Can we mitigate the risks without reducing the benefits of the National Programme?
• How can we efficiently bring about upskilling without significant interruption of day-to–day productivity?

2.30pm
Focus on the people who’ll use it: Communicating with and training clinicians

• Understanding this is not just about technology – it’s about communication
• The Holy Grail: IT professionals and Health Care professionals taking joint ownership for improved Healthcare Services
• The importance of implementation stakeholders, both clinical and managerial, having a real understanding of their role in the process
• Use it or lose it! How are we to inform and train non-technical stakeholders from the outset?
• Let’s be aware of the risks of not achieving clinician understanding and proficiency

3.05pm
Strategies for High-Performance Relationships with suppliers

In this presentation we show the latest research findings on how to achieve high performance relationships in major IT outsourcing and shared services arrangements. We reveal which sourcing models and management processes are used in successful relationships, how much is invested in the internal team and the key capabilities of those teams.

• What factors contribute to high-performance relationships?
• How do these factors work in major outsourcing deals?
• What lessons can be learned?

Roger Cox, Managing Vice President, Gartner

3.40pm
Setting the agenda for engagement: Bringing together what we’ve learned

• What are the key lessons we’ve learned, and the key examples we can use?
• Review of audience and workshop feedback on what more needs to be learned
• Summary, and a framework for the next “Practical Steps”

Martin Bell, North Bristol and West NHS Trust
Speaker to be announced

4.30pm Conference Close